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Billing Errors

CVC Students Needing to Rebill as SAC Students

STAC: Note when the student registered.

RGSD: Update to the date of registration.

RGN: 1. Drop the student from the course. 2. Re-register. 3. Check STAC to verify the times of drops and adds make sense — otherwise the rebill will not work.

SPRO: 1. Make sure the CVC program is turned off. 2. If needed, push dates back so the CVC program is off before registration, and the SAC program is active by the time of registration.

Cashier's: Ask for rebill.

ARTI

  • Displays total outstanding balances.
  • Read only the first line.

ARBC

  • Displays term charges breakdown.

Cashier Remove Drop — Rebill Request

Cashier may request removing a drop so they can rebill (to have certain fee waivers apply), before reinstating the W drop. This only applies to W drops.

STAC: 1. Take screenshot of all classes and identify the class. 2. Take screenshot of detail view showing when it was dropped (date and time). 3. Delete the drop line (if applicable). 4. Remove W or grade.

RGCS: Remove W or grade.

Let Cashier's know to rebill.

Once rebill is complete:

STAC: Update the time and re-enter W or grade.

RGCS: Verify W or grade is showing.

Note

No need to file anything — no true changes were made to the record.